Messaging
Connect Slack, email, and other tools so your team gets notified and can respond when attendees send chat messages. Find step-by-step eWebinar help, setup.
10 articles
Custom AI chatbot via Chatbot API
Connect any AI chatbot that supports a simple webhook-style API. eWebinar sends attendee messages to your endpoint and posts the response back into chat as an AI moderator.
How does eWebinar integrate with FOMOchat?
eWebinar integrates with FomoChat to replace the built-in chat with an AI-driven groupchat that displays busy, social conversations alongside real messages. The integration requires connecting your FomoChat API key once, then enabling it per webinar in chat settings for each session type.
Using Intercom's chat bubble inside eWebinars
eWebinar's Intercom integration allows you to replace eWebinar's built-in chat with Intercom's Messenger widget by connecting your Intercom App ID and enabling it per session type. When enabled, eWebinar's chat automation features are disabled in favor of Intercom's live-agent experience.
What is eWebinar's integration with Slack and how do I set it up?
eWebinar's Slack integration allows you to respond to webinar attendee chat messages, monitor session activity, and view interaction responses directly from Slack through automated notifications and dedicated channels. To set it up, admins need to connect their Slack account through eWebinar's Integrations menu and configure notification preferences for attendee activity.
How do I integrate eWebinar with an SMTP service in order to send notifications to attendees from my email platform of choice?
Explains how you can use your own email platform to send attendee notifications via SMTP, which then makes it possible for you to auto-register people for your webinars.
How to use eWebinar's Twilio integration to send messages over WhatsApp?
Set up our Twilio integration and send notifications to registrants as WhatsApp messages.
What is eWebinar's integration with Chatbase and how do I set it up?
Integrate with Chatbase, easily train their AI agent (in minutes), and have it respond to chat messages from attendees in your webinars on your behalf.
How do you use a third-party chat provider in place of eWebinar's chat?
An overview of the third-party chat providers eWebinar integrates with, how they work with eWebinar, and how to set them up.
What is eWebinar's integration with SendGrid and how do I set it up?
Explains how you can use your own SendGrid account to send email notifications to attendees, which then makes it possible for you to auto-register people for your webinars.
What is eWebinar's integration with BombBomb and how do I set it up?
Explains how to set up the BombBomb integration and insert video messages into your email notifications
CRM setup & property mapping
Step-by-step setup guides for connecting your CRM and mapping eWebinar contact properties to your CRM fields. Find step-by-step eWebinar help, setup.
5 articles
How do I integrate eWebinar with my CRM?
Send registrants from eWebinar into your CRM as leads so you may add them to the appropriate drip campaign or workflow.
How do I set up my CRM to support a basic sales funnel for my eWebinar?
How to complete the basic technical setup of a sales funnel with an eWebinar at its center by integrating with other products and events happening outside of eWebinar.
How do I map and send properties (registrant data) from eWebinar to my CRM to use in email drip campaigns and automate workflows?
Map built-in properties , like Join links, Replay links, and UTM source , and custom properties , like Poll answers , to individual contacts in your CRM for use in email campaigns and workflows
What are properties in eWebinar and what can I do with them?
Properties in eWebinar are database fields that automatically capture and store registrant information like names, emails, poll responses, and behavior data. You can use properties to send data to CRMs, create conditional interactions based on responses, and pre-populate registration forms through URL parameters.
VIDEO: How do I troubleshoot/fix CRM integration errors when they occur?
Learn to troubleshoot and resolve CRM integration errors through this video guide that covers common issues and step-by-step solutions. The tutorial provides practical methods for diagnosing problems and implementing fixes when your CRM system encounters connectivity or data synchronization errors.