Messaging
Connect Slack, email, and other tools so your team gets notified and can respond when attendees send chat messages. Find step-by-step eWebinar help, setup.
10 articles
Custom AI chatbot via Chatbot API
Connect any AI chatbot via a synchronous REST API. eWebinar sends attendee messages to your endpoint and posts replies as an AI moderator.
How does eWebinar integrate with FOMOchat?
eWebinar integrates with FomoChat to replace the built-in chat with an AI-driven groupchat that displays busy, social conversations alongside real messages. The integration requires connecting your FomoChat ID once, then enabling it per webinar by selecting Third-party chat in chat preferences.
Using Intercom's chat bubble inside eWebinars
eWebinar's Intercom integration replaces the built-in chat with Intercom's Messenger widget. Connect your App ID, select your region, and enable it per session type. When active, eWebinar's chat automation features are disabled in favor of Intercom's live-agent experience.
What is eWebinar's integration with Slack and how do I set it up?
Respond to attendee chat from Slack as a full chat client: messages, AI replies, emoji reactions, Needs reply, and quoted replies sync both ways.
How do I integrate eWebinar with an SMTP service in order to send notifications to attendees from my email platform of choice?
Use your own email platform via SMTP to send attendee notifications and unlock auto-registration. Invalid registrant emails still do not receive notifications; API/Zapier addresses are checked before the first send.
How to use eWebinar's Twilio integration to send messages over WhatsApp?
Set up our Twilio integration and send notifications to registrants as WhatsApp messages.
What is eWebinar's integration with Chatbase and how do I set it up?
Integrate with Chatbase, easily train their AI agent (in minutes), and have it respond to chat messages from attendees in your webinars on your behalf.
How do you use a third-party chat provider in place of eWebinar's chat?
An overview of the third-party chat providers eWebinar integrates with, how they work with eWebinar, and how to set them up.
What is eWebinar's integration with SendGrid and how do I set it up?
Use your own SendGrid account to send attendee email notifications and support auto-registration. Invalid registrant emails still do not receive notifications; API/Zapier addresses are checked before the first send.
What is eWebinar's integration with BombBomb and how do I set it up?
Explains how to set up the BombBomb integration and insert video messages into your email notifications
CRM setup & property mapping
Step-by-step setup guides for connecting your CRM and mapping eWebinar contact properties to your CRM fields. Find step-by-step eWebinar help, setup.
5 articles
How do I integrate eWebinar with my CRM?
Send registrants from eWebinar into your CRM as leads so you may add them to the appropriate drip campaign or workflow.
How do I set up my CRM to support a basic sales funnel for my eWebinar?
How to complete the basic technical setup of a sales funnel with an eWebinar at its center by integrating with other products and events happening outside of eWebinar.
How do I map and send properties (registrant data) from eWebinar to my CRM to use in email drip campaigns and automate workflows?
Map built-in properties , like Join links, Replay links, and UTM source , and custom properties , like Poll answers , to individual contacts in your CRM for use in email campaigns and workflows
What are properties in eWebinar and what can I do with them?
Properties in eWebinar are database fields that automatically capture and store registrant information like names, emails, poll responses, and behavior data. You can use properties to send data to CRMs, create conditional interactions based on responses, and pre-populate registration forms through URL parameters.
VIDEO: How do I troubleshoot/fix CRM integration errors when they occur?
Learn to troubleshoot and resolve CRM integration errors through this video guide that covers common issues and step-by-step solutions. The tutorial provides practical methods for diagnosing problems and implementing fixes when your CRM system encounters connectivity or data synchronization errors.