Last Updated: May 2, 2023

This Privacy Notice explains the practices that eWebinar Labs Inc (“eWebinar”, “we”, “us”) follows in connection with the personal data that we collect through the use of our applications, visits to our website, or when you contact us directly.

What is Personal Data? 

For the purposes of the work that eWebinar performs and the regulations that eWebinar needs to comply with, personal data refers to any information that relates to an identified or identifiable individual such as a name, email, mailing address or phone number.

Privacy regulations we need to comply with 

Because eWebinar is a technology organization that provides products and services worldwide, we are expected to comply with different Privacy and Data Protection Regulations such as the General Data Protection Regulation (“GDPR”) in the EU, the California Consumer Privacy Act (“CCPA”) for residents in California and the Personal Information Protection and Electronic Documents Act (“PIPEDA”) in Canada.

At eWebinar we respect your privacy rights, and we commit to protecting your personal data according to the expectations of the laws of where you are located.  

Our responsibility to your personal data 

Some Privacy Regulators classify organizations depending on the role they play while processing personal data.

A Data Controller is an organization that determines how to collect and process personal data.

A Data Processor is an organization that processes personal data on behalf of a Data Controller.

eWebinar is considered a Data Controller when collecting and processing personal data from visitors to our marketing website or from prospective and active customers who are interested in using or use our application.

Our Customers collect and manage personal data when using eWebinar’s applications.  We are considered a Data Processor when we process such data under the direction of our customers. 

Both as a Data Controller or as a Data Processor, eWebinar protects personal data by following a strict privacy framework.


Personal data we collect and process when you use our marketing website 

Watching a demo and any of our webinars

We collect personal data provided directly by you when you register to watch a eWebinar demo or any of our webinars via the website. We collect your name and email address.

We use your personal data to carry out your requests and provide the demo or webinar you are interested in.

Requests for contact

We collect personal data provided directly by you during direct communication with any of our representatives either through email or through forms on our website. We collect your name, email address, phone number and the reason for your communication.

We use your personal data to acknowledge and respond to your request.

Signing up for email communication

We collect your email address if you agree to sign up for email communication with eWebinar.

We send emails to the email address you have provided to keep you updated with information about eWebinar and the services we provide which we think you may be interested in. 

Navigating our website

We collect information about your visit such as your IP address, what pages you visited and what sections of our website were of most interest to you.

We use cookies and Google Analytics to gain insights into how our visitors navigate the website in order to provide you with a better web experience.

We also use third-party cookies for you to receive relevant ads that are of interest to you.

Personal data we collect and use for our application 

We collect different pieces of personal data directly from you when you sign up for and use our application and from registrants to our customer’s webinars, that include:

  • Contact information including your full name and email address.
  • Account information including your username and password.
  • Billing and other payment information, subscriptions, account preferences, feedback and survey responses.
  • Webinar video and pictures. 
  • Information about how you access and use our application.
  • Webinar registration analytics including name, email address, location, IP address.
  • Webinar interactions including questions, replies to comments and poll responses. 
Our application requires this data about you to be able to:
  • Register and login to the eWebinar application.
  • Manage customer account.
  • Fulfill and manage your subscription and payments.
  • Respond to customer inquiries/offer support to customers.
  • Administration of our business and to improve our Services.

Our legal basis for processing your personal data

We only collect, process, use, share and store your personal data where we have a legal basis to do so. We will only process your personal data if:

  • We have obtained your explicit consent prior to the processing of your personal data.
  • If we need your personal data to perform a contractual obligation.
  • If we need to process your personal data to fulfill our legal and regulatory obligations.
  • If we have a legitimate interest that will not put your rights and freedoms at risk.

Who has access to your personal data?

eWebinar will only disclose your personal data to the following parties under specific circumstances:

  • eWebinar personnel, if required, to fulfill your request.
  • Service providers that support our systems and applications.
  • Law enforcement, regulatory bodies or courts, when we are required to do so under applicable laws and regulations.
  • In connection with the sale or reorganization of all or part of our business, as permitted by applicable law.

How do we keep your personal data safe?

eWebinar is committed to protecting the personal data we collect, process and disclose about you. We maintain appropriate safeguards and take reasonable steps to protect your personal data, ensure that we limit its use and that we disclose it only to the parties that have a legitimate reason to have access to it.

We ensure that all the parties that we disclose your personal data to, internally and externally, have contractual obligations to protect the security and the confidentiality of your personal data.

Where is your personal data stored?

The personal data that we collect from you for the purpose of our applications resides in Canada. We ensure that your data is safeguarded and work with our partners to ensure that the risks to your privacy are minimized.

For personal data transferred out of the EU into countries that are not considered to have an adequate level of personal data protection, we have implemented Standard Contractual Clauses to ensure that we have a valid data transfer mechanism in place that ensures the protection of your personal data once it is transferred.

How long do we retain your personal data? 

We are expected to retain your personal data for an established period of time for regulatory, legal, tax or business requirements. 

We retain your personal data for no longer than reasonably necessary to fulfill the purposes for which we collected it or to comply with the law, prevent fraud, facilitate an investigation, defend against legal claims, or exercise our legal rights.

Personal data from minors

We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us at privacy@ewebinar.com.

If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

What rights do you have regarding your personal data?

Subject to any exceptions provided by law, you have the right to request access to, update or deletion of your personal data.

You also have the right to request restriction of or object to the processing of your personal data and you have the right to request to have your data transferred to another organization in a commonly used format.

On each particular case we will inform you of the consequences of your request and if there are any exemptions to honouring your requests based on legal or contractual requirements.

To submit any request about your personal data you may contact us via email at privacy@ewebinar.com.

Personal data from residents from California 

Supplemental to the above, the following additional information pertains to California residents:

Categories of Personal Data collected and disclosed

Categories of personal data collected about California residents in the past twelve months include identifiers, characteristics of protected class, commercial information, customer records information, Internet or other electronic network activity information, and inferences drawn from such information. For examples of specific pieces of personal information collected, please see the “How we collect and process your personal data” section above.

eWebinar has shared personal data in the last twelve months on all the categories identified above for the purposes described in the “Personal Data Disclosure” section of this Privacy Notice.

Sale of Personal Data

As the term is defined by the CCPA, we “sold” the following categories of your personal data in the last 12 months: identifiers, online activity information, and inferences drawn from personal data. We “sold” each category to advertising networks, data analytics providers, and social networks.

The business or commercial purposes of “selling” personal data is for third-party companies to perform services on our behalf, such as marketing, advertising, and audience measurement. 

Your California Privacy Rights 

As a California resident, you have the following rights with respect to your personal information:

  • You have the right to request to know about personal information collected, disclosed, or sold.
  • You have the right to request the deletion of personal information.
  • You have the right to opt-out of the sale of your personal information at any time.

Finally, you have the right to not be discriminated against as a result of exercising your privacy rights. Accordingly, unless permitted by law, we will not deny you goods or services, charge you different prices or rates for goods or services, provide you a different level or quality of goods or services, or suggest you will receive a different price or rate for goods or services or a different level or quality of goods or services. 

How to contact us 

If you have any further questions regarding the personal data that eWebinar or any of our partners collect and process or if you have feedback regarding this Privacy Notice, you may contact us at privacy@ewebinar.com.

EU individuals – Right to Lodge a Complaint with a Supervisory Authority

If you reside in the EU and want to lodge a complaint with a Supervisory Authority (Data Protection Authority) you may do so in the Member State where you reside, where you work or where you may have experienced an issue with the processing of your personal data.

How we update this Privacy Notice

We reserve the right to modify this Privacy Notice at any time in accordance with applicable law. If we do so, please look at the “Last Updated” legend to see when this Privacy Notice was last revised.  Any changes to this Privacy Notice will become effective when we post the revised Privacy Notice on the Website.