eWebinar's integration with Intercom lets you replace eWebinar's built-in chat with Intercom's Messenger.
This is a chat replacement integration. When you enable Intercom on a webinar, eWebinar's built-in chat is completely replaced by Intercom's widget for the session types you choose. See Replace eWebinar chat with a third-party tool for the per-webinar setup after the integration is connected.
Part 1 — Connect your Intercom account
This is a one-time setup at the team level, under Profile menu → Integrations → Intercom.
- Sign in to your Intercom workspace.
- Open the Messenger settings; find your workspace's App ID.
- Paste the App ID into eWebinar's Intercom integration modal.
Paste the App ID into eWebinar and click Connect.
Part 2 — Enable Intercom on each webinar
After the integration is connected, edit any webinar and go to Settings → Chat settings. For each session type (Scheduled, Just-in-time, Replay) choose Intercom as the chat type. Save and publish. Attendees of that session type will now see Intercom's chat widget instead of eWebinar's.
When Intercom replaces eWebinar chat, all of eWebinar's chat-specific features are disabled for that session type: automated messages, saved replies, chat transcripts in the attendee details pane, chat analytics, and AI moderators. You're trading eWebinar's automation for Intercom's live-agent experience.