Create & Configure

This guide helps users configure their eWebinar's scheduling and chat settings by choosing from four scenarios: Scenario 1 (recommended default for maximum reach), Scenario 2 (strict chat coverage), Scenario 3 (event-style simulive), or Scenario 4 (on-demand library with no chat). Each scenario includes specific recommendations for schedule settings, chat preferences, and operational considerations to match different business needs and response capabilities.

This scenario optimizes for maximum attendance and engagement by offering multiple access options including scheduled sessions, on-demand viewing, and just-in-time registration, allowing attendees to join when their interest is highest. It serves as the recommended default configuration because it unlocks eWebinar's core advantages of immediate access, global flexibility, and continuous availability while managing chat expectations through clear response time guidelines.

This scenario configures eWebinars to only run during your actual support hours, ensuring chat responses meet strict SLA requirements by limiting session availability to when your team is staffed. It prioritizes operational consistency and reliable response times over flexibility and scale.

This scenario allows teams to automate webinar content while maintaining scheduled sessions only, making it easier to manage chat coverage but limiting attendance growth since viewers can only join at fixed times. eWebinar recommends transitioning to more flexible scenarios to maximize the benefits of automation like increased scale and engagement.

This scenario configures eWebinars as a fully self-serve, on-demand library that maximizes immediacy by allowing 24/7 access without any scheduled sessions or live chat interaction. It's ideal for content libraries and resource-focused webinars where operational simplicity is prioritized over real-time engagement, though it trades off interactive benefits for convenience.

This guide explains how to strategically plan interactive elements for your eWebinar by first identifying your goals (training/onboarding vs. sales/marketing), then determining what information you need to collect and what actions you want attendees to take. The process involves working these core interactions into your script and recording with interactivity in mind to maximize engagement and achieve better outcomes.

eWebinar provides three types of interactivity: pre-set interactions (polls, questions, calls to action), self-directed settings (pause, playback speed control), and live chat for real-time or follow-up communication with moderators. These features work together to transform passive viewing into active participation and engagement.

This 9-minute video provides a comprehensive step-by-step walkthrough of the entire eWebinar creation process. For more detailed guidance, you can also access a series of shorter videos starting with adding a video to create an eWebinar.

See how to add a video when creating an eWebinar by pasting a link or uploading a file

This article provides best practices for configuring webinar scheduling options, covering event types (Recurring, One-time, Specific dates, On-demand only) and timing settings. It recommends combining scheduled sessions with on-demand options to capture both immediate and future attendee intent for better overall attendance.

Replays in eWebinar give attendees full video control (pause, skip, rewind) and can be watched anytime, unlike other session types that run in real-time without replay access. You can enable replays in your schedule for immediate access or keep them disabled but include replay links in follow-up emails for attendees who miss their registered session.

When a session's registrant cap is reached, it disappears from the registration page. Here's how the full state works and what registrants see.

Walks you through the options you have when setting an eWebinar's recurring schedule

Demonstrates how to customize the confirmation, reminder and follow up notifications for an eWebinar

This comprehensive guide covers all available interactions in eWebinar, explaining what each interaction does, when to use it, and how it works, along with shared settings like timing, pinning, conditional display, and using images to enhance attendee engagement. The guide is organized by interaction types including attendee engagement, CTAs, conversion tracking, content sharing, special purpose interactions, and integrations.

Learn how to set rules that determine whether or not an interaction is displayed to a particular attendee based on who they are and what they do.

Find out where to go to replace your eWebinar's video and add closed captions, plus the things you should consider before doing so.

Learn all the details of setting up chat for a new eWebinar, including how to assign Moderators and customize the welcome messages and autoresponder.

This article provides best practices for Chat tab features in eWebinar, recommending native eWebinar Chat over other options for optimal engagement and conversion support. It covers chat preferences for different session types, moderator management strategies, and guidance on when to use alternative contact methods like email forms or third-party chat solutions.

Shows you what chat and display settings you can choose from when creating an eWebinar

Learn how to design and optimize webinar landing pages that effectively convert visitors into registrants and attendees. This guide covers essential elements, best practices, and design strategies for maximizing your webinar's registration rates.

Explains how to host your own font or use Google fonts on your registration pages

eWebinar provides a built-in GDPR cookie consent banner that can be configured team-wide through Profile → Scripts, with options to use eWebinar's banner, integrate with external tools like OneTrust, or disable it entirely. The banner controls when non-essential scripts and tracking pixels fire based on visitor consent across all registration pages and widgets.

Demonstrates how to set up and brand the registration pages of your eWebinar

Settings control the overall behavior, appearance, and experience of your eWebinar, including basic info (name and language), theme customization (colors, fonts, and branding), and completion requirements that define when a webinar is considered successfully finished. These settings apply consistently across registration pages, emails, and the webinar room itself.

Explains your options when defining what it means for an attendee to "complete" your webinar or series, which is used when calculating completion and certification rates.

An up-to-date list of the different languages eWebinar supports, including those with standard templates.