Create & Configure

Watch this 30-minute product onboarding video before creating your first eWebinar—it provides a clear roadmap for getting set up successfully on the platform.

This training explains how to design an engaging eWebinar experience using preset interactions, chat, and self-directed controls, guiding you through choosing the right interactions and planning them strategically to boost attendee engagement and drive desired outcomes.

An overview of the four session types available in eWebinar — on-demand, just-in-time, scheduled, and replays — and how availability drives attendance, engagement, and watch time.

An overview of the three types of interactivity eWebinar offers and how they work together: pre-set interactions, self-directed settings, and live chat (optional).

Pick the scenario below that most closely matches your situation, then configure your Schedule and Chat tabs accordingly, adapting the setup as needed to fit your team.

By default, this is recommended scenario for most businesses, because it maximizes attendance, engagement, and flexibility for both you and your attendees.

For companies with strict chat response-time requirements (SLAs). Sessions only run when staff is available, so attendance windows and coverage always align.

For companies who want to keep their existing schedule but stop presenting live. We rarely recommend this scenario, as it typically does not improve attendance, engagement, or watch time.

For companies that want maximum availability without managing chat. Sessions run on demand, any time, no staffing required. The trade-off is you have no direct communication with attendees.

Replays in eWebinar give attendees full video control (pause, skip, rewind) and can be watched anytime, unlike other session types that run in real-time without replay access. You can enable replays in your schedule for immediate access or keep them disabled but include replay links in follow-up emails for attendees who miss their registered session.

A simple, repeatable process for deciding which interactions to add to your eWebinar, where to place them, and most importantly, why have them in the first place.

This 9-minute video provides a comprehensive step-by-step walkthrough of the entire eWebinar creation process. For more detailed guidance, you can also access a series of shorter videos starting with adding a video to create an eWebinar.

See how to add a video when creating an eWebinar by pasting a link or uploading a file

This article provides best practices for configuring webinar scheduling options, covering event types (Recurring, One-time, Specific dates, On-demand only) and timing settings. It recommends combining scheduled sessions with on-demand options to capture both immediate and future attendee intent for better overall attendance.

When a session's registrant cap is reached, it disappears from the registration page. Here's how the full state works and what registrants see.

Walks you through the options you have when setting an eWebinar's recurring schedule

Demonstrates how to customize the confirmation, reminder and follow up notifications for an eWebinar

This guide explains the various interactions available in eWebinar—covering what they do, when to use them, and how they work—organized into categories like attendee questions, CTAs, and integrations. It also details shared settings (timing, pinning, conditional display) and tips for using images and icons to enhance engagement.

Learn how to set rules that determine whether or not an interaction is displayed to a particular attendee based on who they are and what they do.

You can make supported interactions (polls, quizzes, forms, etc.) required to pause the eWebinar until attendees respond or time runs out, ensuring participation in training and compliance eWebinars. Required interactions prevent attendees from skipping ahead and automatically remove non-responsive participants from the session.

Add an automatic intro to your webinar by enabling "Play intro before main video" in the Settings tab under Webinar room, then selecting a standard intro or uploading your own recorded video/audio. Once saved and published, the intro will play automatically before your main video whenever someone joins—no re-recording required.

Find out where to go to replace your eWebinar's video and add closed captions, plus the things you should consider before doing so.

Learn all the details of setting up chat for a new eWebinar, including how to assign Moderators and customize the welcome messages and autoresponder.

This article provides best practices for Chat tab features in eWebinar, recommending native eWebinar Chat over other options for optimal engagement and conversion support. It covers chat preferences for different session types, moderator management strategies, and guidance on when to use alternative contact methods like email forms or third-party chat solutions.

Shows you what chat and display settings you can choose from when creating an eWebinar

Explains how to host your own font or use Google fonts on your registration pages

eWebinar provides a built-in GDPR cookie consent banner that can be configured team-wide through Profile → Scripts, with options to use eWebinar's banner, integrate with external tools like OneTrust, or disable it entirely. The banner controls when non-essential scripts and tracking pixels fire based on visitor consent across all registration pages and widgets.

How do we pass registration parameters to Thank You pages?

Demonstrates how to set up and brand the registration pages of your eWebinar

Settings control the overall behavior, appearance, and experience of your eWebinar, including basic info (name and language), theme customization (colors, fonts, and branding), and completion requirements that define when a webinar is considered successfully finished. These settings apply consistently across registration pages, emails, and the webinar room itself.

Explains your options when defining what it means for an attendee to "complete" your eWebinar or eWebinar Series, which is used when calculating completion and certification rates.

An up-to-date list of the different languages eWebinar supports, including those with standard templates.