How to make an interaction required?

You can make supported interactions (polls, quizzes, forms, etc.) required to pause the webinar until attendees respond or time runs out, ensuring participation in training and compliance scenarios. Required interactions prevent attendees from skipping ahead and automatically remove non-responsive participants from the session.

You can make any supported interaction required, which means the webinar will pause at that moment until the attendee responds to the interaction or their time to respond runs out.

This is useful for training, onboarding, certification, and compliance webinars where you need to ensure attendees complete specific actions before continuing.

When to use required interactions

Required interactions are designed for situations where attendee participation at a specific moment genuinely matters. Common use cases include:

  • Ensuring attendees complete a quiz or knowledge check during a training webinar
  • Requiring attendees to acknowledge a compliance step before continuing
  • Making sure attendees submit a contact form or register for a next webinar at a key moment
  • Enforcing engagement with a CTA that represents a critical next step in an onboarding flow

If you are planning interactions for a specific goal, see How to Plan Interactions for Your eWebinar. If you are building a multi-webinar training program with completion tracking, see How do I create a webinar series and manage the webinars in it?

Supported interaction types

The following interaction types can be made required:

  • Call to action
  • Link
  • Poll
  • Question
  • Quiz
  • Special offer
  • Contact form
  • Feedback
  • Next webinar

For details on each interaction type and its settings, see the Interactions Guide.

How to set it up

Open the settings for any supported interaction, then:

  1. Toggle on Make this interaction required.
  2. Customize the Required interaction message. A default message is provided based on the interaction type:
    • Call to action, link, special offer: "Click the button to continue."
    • Poll, question, quiz, feedback: "Submit your response to continue."
    • Contact form: "Submit the form to continue."
    • Next webinar: "Register for the webinar to continue."
  3. Set the Time to respond (default: 5 minutes). This is how long the attendee has to respond before they are removed from the session.
  4. Click Save.

When the toggle is enabled, an info box appears: "If enabled, the webinar pauses until either the attendee responds to the interaction or is kicked out of their session after the time to respond runs out."

What the attendee experiences

When an attendee reaches a required interaction during the webinar:

  • Playback pauses immediately.
  • The interaction appears as an overlay on top of the video.
  • The interactions pane is greyed out while the overlay is active.
  • Chat remains accessible so attendees can still ask for help.
  • On mobile, the required interaction takes over the full screen.

When the attendee responds in time

If the attendee completes the required interaction before time runs out:

  • The webinar resumes and continues as normal.
  • That interaction is never required again for that attendee, including in future replays.
  • After completion, the interaction follows its normal post-completion behavior. If it is a type that normally disappears from the interactions pane after completion (like a contact form), it disappears. If it is a type that normally stays (like a poll showing results), it moves back into the interactions pane as a normal interaction.

When the attendee does not respond in time

If the attendee does not respond before the time to respond runs out, they are removed from the session.

What happens when they rejoin depends on the session type:

  • Scheduled or on-demand session, rejoining before the session would have ended: The attendee is brought back to the required interaction and the timer resets. They can try again.
  • Scheduled or on-demand session, rejoining after the session would have ended: The attendee sees the normal "Session has ended" page.
  • Replay session: The attendee is always brought back to the required interaction, regardless of whether the webinar would have ended.

Scrubber and agenda behavior

Attendees cannot skip past an unanswered required interaction:

  • Video scrubber: If an attendee in a replay tries to drag the scrubber past a required interaction they have not completed, they are snapped back to the required interaction.
  • Agenda navigation: Agenda items that are past an unanswered required interaction are blocked. In a replay, clicking a blocked agenda item brings the attendee back to the first required interaction they skipped. In a scheduled or on-demand session, the attendee stays at their current position.

How required interactions relate to completion requirements

Completion requirements (found in the webinar's Settings tab) measure whether an attendee watched enough of the video and optionally responded to quizzes or completed the conversion event. These are evaluated after the session.

Required interactions are different: they enforce engagement in real time during playback by pausing the webinar until the attendee responds. The two features are complementary and can be used together. For example, you might make a quiz required so the attendee must answer it in the moment, and also set completion requirements so the webinar is only considered complete if they answered a certain percentage of quizzes correctly.

Additional details

  • If a required interaction and an attendance check or auto-pause share the same timestamp, the required interaction is shown first.
  • In the webinar editor (edit mode), required interactions behave like in-video registration: playback stops when the interaction appears, and playing again or seeking away hides the overlay.