Playbooks

Pick the scenario below that most closely matches your situation, then configure your Schedule and Chat tabs accordingly, adapting the setup as needed to fit your team.

By default, this is recommended scenario for most businesses, because it maximizes attendance, engagement, and flexibility for both you and your attendees.

For companies with strict chat response-time requirements (SLAs). Sessions only run when staff is available, so attendance windows and coverage always align.

For companies who want to keep their existing schedule but stop presenting live. We rarely recommend this scenario, as it typically does not improve attendance, engagement, or watch time.

For companies that want maximum availability without managing chat. Sessions run on demand, any time, no staffing required. The trade-off is you have no direct communication with attendees.

Replays in eWebinar give attendees full video control (pause, skip, rewind) and can be watched anytime, unlike other session types that run in real-time without replay access. You can enable replays in your schedule for immediate access or keep them disabled but include replay links in follow-up emails for attendees who miss their registered session.

A simple, repeatable process for deciding which interactions to add to your eWebinar, where to place them, and most importantly, why have them in the first place.