When a session reaches its registrant limit (set via the per-session cap), eWebinar marks it as full and removes it from the session picker on the registration page. This article explains exactly what that means for the registrant experience.
What registrants see
The session picker on the registration page only shows sessions that still have capacity. Full sessions are not visible — they aren't labeled "Full" with a disabled state; they simply don't appear. This keeps the picker clean and prevents confusion.
If every session on the webinar is full, new visitors will see no available sessions and will not be able to register.
No waitlist
eWebinar does not have a built-in waitlist feature. When a session is full, there is no mechanism to queue registrants for the next open spot. To handle overflow, you can:
- Add more scheduled sessions to your webinar's schedule.
- Increase the per-session cap.
- Collect overflow registrants manually and re-register them via the auto-registration or Zapier integration.
Existing registrants
The cap only affects new registrations. People who already registered for a full session are not removed — they keep their spot.
How to set or change a session cap
See Per-session registrant caps for the setup steps. The cap is set on the Registration tab under the Advanced Access Control section.