Settings control the overall behavior, appearance, and experience of your eWebinar—from branding and playback to completion criteria and conversion tracking.
Settings apply across the entire experience. For example, your theme (colors, fonts, and logo) is reflected throughout your webinar, including registration pages, emails, and the webinar room itself.
Basic info
What it is
Basic info defines the name and language of your webinar.
What it’s best for
Naming and organizing your webinar
Setting the default language for the attendee experience
How it works
Webinar name
Used primarily as an internal name for your webinar, and appears to attendees in the webinar room.
Language
Sets the default language for system-generated text in your webinar.
This includes interface elements like buttons, system messages, and labels. Any custom text you add (such as interactions or instructions) will need to be translated manually—though this can easily be done using AI tools.
eWebinar supports 29 languages.
Learn more about supported languages →
Best practices
Choose a clear, descriptive name so your webinar is easy to find and manage—especially if you have multiple webinars.
Theme
What it is
Theme settings control the visual appearance of your webinar and its associated pages.
What it’s best for
Applying your brand to your webinar
Creating a white-labeled experience for a client or customer
Maintaining a consistent look and feel across the attendee experience
How it works
Colors (Primary and Action)
The primary color is used mostly for backgrounds and link accents.
The action color is used primarily for buttons.
Fonts
Choose the font used throughout your webinar. You can also upload and use a custom font.
Learn more about custom fonts →
Button corner radius
Controls the shape of buttons, from sharp corners to fully rounded.
Logo & favicon
Logo
Appears in emails, registration pages, and webinar environments.
Favicon
The small icon shown in the browser tab.
This feature is available with the Remove eWebinar Branding add-on. Otherwise, the default eWebinar icon is shown.
Best practices
Use your brand colors and logo to create a consistent experience from registration through completion.
Choose colors that are both complementary and provide enough contrast for readability. The system will automatically adjust text color (black or white) based on your selections, but you may still need to fine-tune colors to ensure clarity.
Use a transparent PNG for your logo so it displays well across different background colors.
Each new webinar inherits your team’s default theme. You can then adjust the theme at the webinar level to customize it for a specific use case or audience.
Completion requirements
What it is
Completion requirements define what it means for an attendee to successfully finish your webinar.
Completion is always based on watch time, and can optionally include quiz performance and completing a conversion event.
These requirements are also used to determine completion for webinar series and certifications.
What it’s best for
Defining clear criteria for when a webinar is considered complete
Supporting training, onboarding, or certification-based use cases
Requiring a key action before marking the webinar as complete
How it works
Completion always includes the following:
Watch time (required)
You set the minimum percentage of the video an attendee must watch.
Watch time may not be continuous—attendees can pause, skip, or return later.
Quiz performance (optional)
You can require attendees to:
Respond to a percentage of quizzes, or
Respond correctly to a percentage of quizzes
You choose both the percentage and whether correctness is required.
Conversion completion (optional)
You can require attendees to complete the webinar’s conversion event.
→ Learn more about conversion tracking
Key settings specific to this section
Attendees must watch at least →
Sets the minimum percentage of the video that must be watched.
This is the only required completion setting.
Respond to at least → (optional)
Requires engagement with quizzes.
You can configure:
The percentage of quizzes that must be completed
Whether attendees must respond or respond correctly
Complete the conversion event associated with the webinar → (optional)
Requires completion of the selected conversion type before the webinar is considered complete.
Completion instructions
You can display completion requirements directly in the webinar room.
Show completion instructions in webinar room →
Displays an info icon that attendees can hover over to see their completion status.
When expanded, this shows:
All completion requirements
Which ones have been completed (shown with a strikethrough)
What is still remaining
If a conversion is required:
The conversion instructions are shown as part of this message
You can optionally include a direct link to complete the action
The icon reflects status:
Incomplete → shows an indicator
Complete → changes to a checkmark
Best practices
Keep completion criteria as simple as possible.
For most webinars, a watch-time threshold alone is enough.
When setting the watch percentage, go to the point in your video where you would consider the webinar “complete” (for example, after introducing your primary CTA), then work backward to determine the appropriate percentage.
If you require a conversion or quiz performance, make sure it is clearly introduced in your script and straightforward for attendees to complete.
Use quiz requirements primarily for training, onboarding, or certification use cases where completion accuracy matters.
Learn more about completion requirements →
Conversion tracking
What it is
Conversion tracking shows which primary outcome your webinar is measuring and, for CTA-based conversions, provides the tracking code used to record that outcome.
What it’s best for
Measuring performance (conversion rate) in sales or marketing webinars
Tracking whether attendees take a key action after training or onboarding
Aligning your webinar with a single, clear goal
How it works
Each webinar supports one conversion type:
CTA-based conversions (Call to action, Special offer, Thinkific offer)
Contact form submissions
Next webinar registrations
Conversion tracking is not configured directly in this section.
Instead, it is enabled at the interaction level:
When you enable conversion tracking on an interaction, that type becomes the active conversion for the webinar
If you enable a different conversion type, the previous one is automatically disabled
CTA-based interactions (Call to action, Special offer, Thinkific offer) all share the same underlying conversion type. Enabling one enables them all.
When CTA-based conversions are enabled, you must install a tracking code to record the event.
What you can do here
This section is informational. It shows:
Which conversion type is currently active
Which interactions are contributing to that conversion
If CTA-based conversion is enabled, you can:
Copy conversion tracking code →
Used to track conversions that happen outside the webinar (for example, on a confirmation page).
To change your conversion type:
Go to the Interactions tab, add or edit the desired interaction, and enable conversion tracking there.
Best practices
Choose one clear primary goal for your webinar and align your conversion type with it.
If using CTA-based conversion tracking, make sure your tracking code is correctly installed on the page where the conversion is completed.
Learn more about conversion tracking →
Webinar room
What it is
Webinar room settings control what attendees see and how they experience your webinar during playback.
What it’s best for
Displaying engagement signals like views and reactions
Giving attendees control over how they watch the webinar
Supporting a smooth, flexible viewing experience
How it works
Display attendee views →
Shows how many people have watched the webinar.
You can choose to display:
Real-time viewers only (based on current attendees), or
Accumulated views across sessions
Accumulated views are best for on-demand or recurring webinars.
Enable attendee reactions ("likes") →
Allows attendees to react during the webinar and displays engagement signals.
Show attendee reactions from →
Controls the time range used for displayed reactions.
You can choose to show:
Real-time reactions only, or
Reactions accumulated over a defined time period (e.g., last X days or all time)
This helps keep engagement signals realistic and avoids inflated totals over time.
Display countdown clock →
Shows the time remaining in the webinar to the attendee.
Video playback
Attendees may pause the video →
Allows attendees to pause playback.
Pause video for up to →
Sets the maximum amount of time the video can remain paused.
When the time expires, the webinar automatically resumes.
Pause message →
Message shown while the video is paused.
This helps set expectations, since pauses are temporary and include a countdown timer.
Attendees may control playback speed →
Allows viewers to adjust playback speed (e.g., 1.5× or 2×).
Best practices
Enable pausing in most cases. Attendees expect to be able to pause pre-recorded content, whether to check a resource, respond to chat, or step away briefly.
Keep the maximum pause duration short—typically 1–3 minutes. Longer pauses increase the likelihood that attendees leave and don’t return.
Use the pause message to clearly set expectations. Let attendees know the video will resume automatically after a short time.
Allow playback speed control unless you have a specific reason not to. Most attendees prefer having control over how quickly they consume content.
Use views and reactions as lightweight social proof.
Exit room
What it is
Exit room settings control what attendees see immediately after the webinar ends.
What it’s best for
Providing a clear next step after the webinar
Allowing time for attendees to ask questions or finish conversations
Continuing engagement instead of ending the experience abruptly
How it works
You can choose to display one of the following:
Presenters →
Shows presenter information.
Call to action →
Displays a button linking to a next step.
If using a call to action:
Button text →
Defines the CTA label.
Destination URL →
Where the CTA directs attendees (supports merge fields).
Duration
Exit room duration →
Controls how long the exit room remains visible after the webinar ends.
During this time, attendees can remain in the room and continue chatting or taking action before the session fully closes.
Best practices
Always include a clear next step—don’t let the experience end without direction.
Set your exit room duration to at least 5–10 minutes. This gives attendees time to ask questions or finish conversations without being cut off immediately when the webinar ends.
Webinar summary
Webinar summary settings determine what attendees see after the exit room ends or if they try to join a session after it has already finished.
What it’s best for
Controlling where attendees go after the webinar experience ends
Reinforcing next steps or key actions
Redirecting attendees into your product, site, or next experience
How it works
After the exit room expires (or if someone joins too late), you can choose between:
Show webinar summary →
Displays a post-webinar summary page.
You can optionally include:
A call to action at the top of the page
The summary page itself includes:
A replay or “continue watching” option
Key takeaways and summary content
Any resource-related interactions shared during the webinar
Redirect to a URL →
Sends attendees directly to another page instead of showing the summary.
If redirecting:
URL to redirect to →
Where attendees are sent after the exit room ends.
Fallback URL → (optional)
Used when someone tries to join a session after it has already ended.
This is commonly used to send attendees to their replay link or another relevant destination.
Best practices
Use the summary page when you want attendees to review content, access resources, or continue engaging with the webinar.
Use a redirect when you want to drive immediate action, such as sending attendees to your website, product, or next step.
If using a fallback URL, consider sending attendees directly to their replay link so they can start watching right away.
Tags & integrations
What it is
Tags and integrations connect your webinar to your broader systems and workflows.
This section shows which integrations apply to this webinar and how it is categorized.
What it’s best for
Organizing webinars using tags
Controlling which integrations apply to specific webinars
Verifying which integrations will run for a given webinar
How it works
Tags →
Tags are used to categorize webinars and can also control which integrations apply.
If an integration is configured with a specific tag, it will only apply to webinars that include that tag.
Integrations →
Shows the integrations that are currently active for this webinar.
This view reflects:
Which integrations are enabled
Which ones will trigger based on this webinar’s tags
To configure or edit integrations, you are taken to the main Integrations page for your account.
Triggers →
Integrations can fire based on specific events (such as a new registration or attendee activity), depending on how they are configured.
Important note
This section is primarily informational.
You don’t configure integrations directly here. Instead, you:
Use tags to influence which integrations apply
Manage integration setup in your account-level Integrations settings
Best practices
Use tags consistently to keep your webinars organized and ensure the correct integrations apply.
If you use multiple integrations or workflows, consider using tags to control which ones run for different webinars.
Periodically review this section to confirm that the expected integrations are active for your webinar.