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During your free trial, you have access to all of our standard features and to as many subscription add-ons* as you choose to enable during the trial period, at no cost.

With respect to limits during your trial, you may only publish 1 eWebinar and your registrant limit is set at 300.

To end your trial early and thus overcome these limits, simply publish a second eWebinar or click to increase your registrant limit from the My plan page.

eWebinar subscriptions have three pricing levels (see above) determined solely by the number of active eWebinars you have. Each pricing level comes with a monthly registrant limit* in the thousands, unlimited recurring sessions, unlimited team members, and all standard features.

Please keep in mind, we have a free trial but we do not have a free plan. If you have no active eWebinars, you will still be charged at Level 1 when your subscription renews. If you are not ready to use eWebinar, we recommend you cancel until you are.

Here is how eWebinar's self-adjusting pricing levels work:

1. Going up a pricing level

We will never raise your pricing level without first giving you a chance to decide if that is what you want to do.

Let's say you are at Level 1 with one active eWebinar. When you go to publish a second eWebinar, the system will warn you that doing so will cause your subscription rate to go up to Level 2.

If you decide to go ahead and publish the eWebinar, you will be charged immediately the difference in price between Levels 1 and 2 on a prorated basis for the time remaining in your current monthly or annual billing cycle.

Once charged, subscription upgrades are non-refundable, which means the earliest you may downgrade to a lower level is at the end of your billing cycle. (See below for how this works.)

In this particular example, you would stay at Level 2 for the remainder of the billing cycle even if you immediately unpublished your second eWebinar.

2. Going down a pricing level

We will automatically lower your pricing level at the end of your monthly or annual billing cycle, as needed, to match the number of active eWebinars you have at the time.

Continuing the scenario from above, if you unpublished your second eWebinar before the end of your billing cycle, when your subscription renewed, you would be charged at Level 1, not Level 2. We take care of that for you, so you don't have to worry about it!

* Additional monthly registrants is a subscription add-on that lets you add more registrants to your monthly limit. Scroll down to Subscription add-ons to see pricing. Please note your registrant limit is set at 300 during the free trial.

Each subscription level has a monthly registrant limit. You can see these limits at the top of this page.

During the free trial, your registrant limit is set at 300, regardless of your subscription level or how many active eWebinars you have.

If you hit your limit, people will no longer be able to sign up for your eWebinars until the beginning of the next monthly cycle, when your registrant limit resets. (We will warn you before that happens.)

If you find you need more monthly registrants than the limit allowed under your subscription level, you may purchase additional registrants in increments of 1,000. Scroll down to Subscription add-ons to learn more.

You may also end your free trial early, if you wish, to reset and increase your registrant limit.

Yes, really. 😁

You can add as many people as you like to your team in eWebinar — at no additional cost — to help you manage your account, create your eWebinars, and moderate chat. Learn more

Provided you do not cancel before your free trial ends, when it is over, the amount you are charged will be based on the number of active eWebinars you have at the time, plus any subscription add-ons you have enabled.

We do not have a free plan. Even if you have no active eWebinars when your trial ends, you will be charged at Level 1 (plus any add-ons). Please cancel before then, if you do not wish to be charged.

Of course! In fact, if you cancel before your 14-day trial ends, you will not be charged at all.

If you cancel after your trial ends, your subscription will expire at the end of your monthly or annual subscription term, as the case may be.

We do not offer refunds. This includes payments for our base subscription, subscription upgrades, subscription add-ons, and additional active eWebinars (at Level 3).

It is important to note we have a free trial, but we do not have a free plan. Even if you have no active eWebinars, you will be charged every month at Level 1 (plus any add-ons) until you cancel.

Even if your active eWebinars have had no sessions, registrants, or attendees in a given month, they still count toward your subscription, so be sure to only leave published the eWebinars you are actively using.

At the end of each monthly or annual billing cycle, we will automatically downgrade your subscription level, as needed, to match the number of active eWebinars you have at the time.