SaaS Customer Success

Onboard and train 100s of customers without having to run 100s of webinars.

Tech-touch that feels high-touch.

Use Case 6_ Customer success

Tech-touch that feels high-touch.

Customer success teams that trust eWebinar

The Problem

You’d love to give every customer a 1-on-1 onboarding experience, but it’s just not realistic.

Welcome each attendee with an automated, personalized message and get notified if they chat back — so you can respond in real time or later at your convenience.

You will never have the resources to give attention to each customer.

Nobody wants to run the same onboarding or training session over and over again.

Hiring more CS managers is most likely not in the budget. (Touchy subject?)

The Solution

Automate your onboarding and training without losing your personal touch.

How eWebinar works

1.

1.

Upload and add interactions

Enhance your pre-recorded video with 20+ interactions like polls and quizzes to keep your customers engaged, listening, and learning from start to finish.

2.

schedule v3

2.

Schedule it 100x

Offer your webinar on demand, on a recurring schedule for those who can’t watch right away, or let people sign up to get a replay link they can watch later – and triple your attendance.

3.

chat - mobile admin (framed) v3-1

3.

Manage 1-to-1 chat at scale with ease

Send an automated, personalized message to everyone who joins and get notified if they chat back, so you can respond to every customer question in real time or later via email. No one falls through the cracks.

Scale your customer success program to customers of all sizes.

Drive adoption with scaled customer onboarding

Lower churn with ongoing product education

Upsell more easily with additional training

Designed for
Customer Success Teams

Pre-Recorded Onboarding & Training

Massive time savings through automation and no more burn out from doing the same onboarding and training sessions live over and over again.

Broader Content Coverage

Without needing to run trainings live, your team can create different webinar content for different types of users and product lines – and set it all on autopilot.

Ridiculously Easy to Set Up

Most webinar software is clunky and unintuitive. With eWebinar, you can customize your first webinar in 10 minutes without any help – and have fun doing it.

Reliably High-Quality Experience

A perfect first impression is guaranteed: the same great presentation every time – literally – without any of the tech issues that can ruin live webinars.

Actionable Analytics

Measure your trainings' success by attendance, watch time, engagement (with an interactive heat map), interaction responses, and 10+ more data points.

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Progressive Webinar Series

Create learning paths by making it easy for users to register for the next webinar in your series during the previous webinar or shortly after it ends.

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Workshop-Style Training

Pause your training webinar automatically to give attendees time to practice what they just learned as a way to drive immediate product adoption.

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Chat Integration with Slack

Connect eWebinar to your Slack so anyone on your team can respond directly from a dedicated channel without leaving their workflow.

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Other Seamless Integrations

Send attendee data into your CRM or CS platform to track attendance and for automated follow-up.

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Browser-Based Mobile Interface

Whether on a computer or phone, you and your attendees will both enjoy an elegant browser-based user experience – with no app to install.

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Don’t take our word for it.

Hear it from our customers.

anettvandor

Anett Vándor

Manager of Customer Engagement at Later

anettvandor

Anett Vándor

Manager of Customer Engagement at Later

We used to host 2-4 live webinars a month at capacity. Now we host 100+ a month and attendance went up 6x!

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Meghan Porter

Meghan Porter

Director of Customer Advocacy at Follow Up Boss

Meghan Porter

Meghan Porter

Director of Customer Advocacy at Follow Up Boss

We were limiting ourselves on how many people we could reach with our trainings. We are growing rapidly so we need products that scale – and eWebinar scales.

Read full story
Kristell Profile Photo

Kristell Cormarie

Head of Customer Success at Agorapulse

Kristell Cormarie Video Thumbnail-1
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Kristell Profile Photo

Kristell Cormarie

Head of Customer Success at Agorapulse

We’ve tailored our webinars to meet the unique needs of each type of customer.

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Jenn Tervo Headshot

Jenn Tervo

Customer Engagement Manager at Market Leader/Zurple

Our customers find eWebinar more engaging than traditional webinars. They no longer feel lost in a sea of attendees. The live chat option gives our customers an individualized experience.

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Ren Blake Gem Headshot

Ren Blake

CS Program Manager at Gem

We now deliver personalized onboarding at scale and save over 1000 hours a year!

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Customer Story

Later uses eWebinar to host 100+ high-touch webinars every month

anettvandor

Anett Vándor

Manager of Customer Engagement at Later

Later is a social media marketing platform that was looking to scale their onboarding and training webinars without losing a high-touch experience.

Challenge

Before eWebinar, Later was only able to host one live onboarding webinar a week at capacity. They wanted to run many more sessions in multiple time zones, multiple times a day, but it just wasn’t possible.

Solution

eWebinar lets them run over a hundred pre-recorded webinars per month without giving up the ability to chat and interact with customers, which was the main reason they were doing webinars in the first place. 

Benefits

  • Reduced stress

  • Huge time saving

  • Wider customer reach

  • Higher quality of webinars

  • Increased signups and attendance

  • Time and energy to create more content

Read the full story
annett vandor video thumbnail
anettvandor

Anett Vándor

Manager of Customer Engagement at Later

Later is a social media marketing platform that was looking to scale their onboarding and training webinars without losing a high-touch experience.