The problem
Yes, your CS team is getting on onboarding calls, running trainings… doing exactly what they're supposed to do. But when every session depends on a CSM being there, you're limited in ways you might not have thought about.
All the customers who can't make time for you, or can't align on calendars, never get the experience they need to succeed. That's your cost of inaction.
Our customer base has grown significantly since I joined the company. If we relied on the old way of training them, we simply wouldn't be able to provide outstanding service.
Meghan PorterFormer Director of Customer Advocacy, Follow Up BossThe solution
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Use cases
Every new customer goes through the same polished onboarding: a walkthrough of your product, interactive moments to keep them engaged, and chat for questions along the way. New users can start the moment they sign up, while their excitement is highest. They get to the aha moment faster, activate sooner, and reach value before speaking to your team.
When people sign up, they have a peak level of excitement; they've taken action. Once that peaks, it trails off. But if they can go and watch a session right away, it maintains that enthusiasm.
Dylan O'BrienFounder, BePrepared
Using eWebinar to do scalable, recurring webinars has freed up time so we can do more 1-on-1 trainings, so we can give that elevated service to those who might just need a little extra hand holding or that additional 1-on-1 training which before, we didn't have the time or capacity to do.
Kelly Bojarski, Director of Training Systems, Inside Real EstateWhat I love most about eWebinar is that we have the ability now to deliver personalized experiences at scale, it's allowed for us to engage more customers in ways that we just haven't been able to in the past.
Andrew FlachnerCo-Founder and CEO, RealScout
Chat integrations
Let an AI chatbot of your choice respond to questions on your behalf.
AI summaries
Post-eWebinar summaries based on bookmarked highlights and notes.
LMS integration
Embed the entire eWebinar experience inside your LMS as a module.
Universal Dashboard
Run analytics across all eWebinars and compare success.
Required interactions
Require responses to specific questions before proceeding.
Series
Create learning paths and give customers a personalized hub.
| On-demand training with eWebinar | Live training | |
|---|---|---|
| Scheduling | Not required | Required |
| Scales without you | Yes | ✗ |
| Reach | Every customer, anytime | Only customers who attend live |
| Best for | Standard onboarding for every new customerRecurring product training for all skill levelsFeature rollouts and new releasesCustomers across time zonesSelf-paced learning pathsMulti-lingual trainingInternal team trainingSuccession planning | Complex enterprise implementationsOne-time customer kick-offsCustomer-specific trainingPaid private training |
We use eWebinar to run our own demo!
