Customer Success

Onboard 100s of customers without having to run 100s of webinars.

Tech-touch that feels high-touch.

Watch our demo now

Watch our demo now

Customer success teams that trust eWebinar

The Problem

You’d love to give every customer a 1-on-1 onboarding experience, but it’s just not realistic.

Welcome each attendee with an automated, personalized message and get notified if they chat back — so you can respond in real time or later at your convenience.

You will never have the resources to give attention to each customer.

Nobody wants to run the same onboarding or training session over and over again.

Hiring more CS managers is most likely not in the budget. (Touchy subject?)

The Solution

Automate onboarding and training without losing your personal touch.

How eWebinar works

1. Upload and add interactions

Enhance your pre-recorded video with 20+ interactions like polls and quizzes to keep your customers engaged from start to finish and to collect data from them.

2.

2.

Schedule it 100x

Make your webinar on demand, offer convenient times on a recurring schedule for those who can't watch right away, or let customers get a replay link they can watch later on their own.

3.

3.

Manage 1-to-1 chat at scale with ease

Send an automated, personalized message to everyone who joins and get notified if they chat back, so you can respond to every customer question in real time or later via email – no one falls through the cracks.

Designed for
Customer Success Teams

Pre-Recorded Onboarding & Training

Massive time savings and no more burn out from doing the same onboarding and training sessions live over and over again.

Broader Content Coverage

Without needing to run trainings live, your team can create diferent webinar content for different types of users and product lines – and set it all on autopilot.

Ridiculously Easy to Set Up

Most webinar software is clunky and unintuitive. With eWebinar, you can customize your first webinar in 10 minutes without any help – and have fun doing it.

Chat Integration with Slack

Connect eWebinar to your Slack so anyone on your team can respond directly from a dedicated channel without leaving their workflow.

'Next Webinar' Interaction

Send customers to the next webinar in your training series by surfacing the 'Next Webinar' interaction near the end of your video.

Actionable Analytics

Measure your trainings' success by attendance, watch time, engagement (with an interactive heat map), interaction responses, and 10+ more data points.

Learn more

Seamless Integrations

Send attendee data into your CRM or CS platform to track attendance and for automated follow-up.

Learn more

Browser-Based Mobile Interface

Whether on a computer or phone, you and your attendees will both enjoy an elegant browser-based user experience – with no app to install.

Learn more

Don’t take our word for it.

Hear it from our customers.

Anett Vándor

Manager of Customer Engagement at Later

Anett Vándor

Manager of Customer Engagement at Later

We used to host 2-4 live webinars a month at capacity. Now we host 100+ a month and attendance went up 6x!

Read full story

Meghan Porter

Director of Customer Advocacy at Follow Up Boss

Meghan Porter

Director of Customer Advocacy at Follow Up Boss

We were limiting ourselves on how many people we could reach with our trainings. We are growing rapidly so we need products that scale – and eWebinar scales.

Read full story

Kristell Cormarie

Head of Customer Success at Agorapulse

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Kristell Cormarie

Head of Customer Success at Agorapulse

We’ve tailored our webinars to meet the unique needs of each type of customer.

Read full story

Jenn Tervo

Customer Engagement Manager at Market Leader/Zurple

Our customers find eWebinar more engaging than traditional webinars. They no longer feel lost in a sea of attendees. The live chat option gives our customers an individualized experience.

Read full story

Ren Blake

CS Program Manager at Gem

We now deliver personalized onboarding at scale and save over 1000 hours a year!

Read full story

Customer Story

Later uses eWebinar to host 100+ high-touch webinars every month

Anett Vándor

Manager of Customer Engagement at Later

Later is a social media marketing platform that was looking to scale their onboarding and training webinars without losing a high-touch experience.

Challenge

Before eWebinar, Later was only able to host one live onboarding webinar a week at capacity. They wanted to run many more sessions in multiple time zones, multiple times a day, but it just wasn’t possible.

Solution

eWebinar lets them run over a hundred pre-recorded webinars per month without giving up the ability to chat and interact with customers, which was the main reason they were doing webinars in the first place.

Benefits

Reduced stress
Huge time saving
Wider customer reach
Higher quality of webinars
Increased signups and attendance
Time and energy to create more content

Read the full story

Anett Vándor

Manager of Customer Engagement at Later

Later is a social media marketing platform that was looking to scale their onboarding and training webinars without losing a high-touch experience.

Customer Success

Onboard 100s of customers without having to run 100s of webinars.

Customer success teams that trust eWebinar

The Problem

You’d love to give every customer a 1-on-1 onboarding experience, but it’s just not realistic.

The Solution

Automate onboarding and training without losing your personal touch.

How eWebinar works

1.

1.

Upload and add interactions

2.

2.

Schedule it 100x

3.

3.

Manage 1-to-1 chat at scale with ease

Scale your customer success program to customers of all sizes.

Designed for
Customer Success Teams

Pre-Recorded Onboarding & Training

Broader Content Coverage

Ridiculously Easy to Set Up

Chat Integration with Slack

'Next Webinar' Interaction

Actionable Analytics

Seamless Integrations

Browser-Based Mobile Interface

Don’t take our word for it.

Hear it from our customers.

Anett Vándor

Meghan Porter

Kristell Cormarie

Customer Story

Later uses eWebinar to host 100+ high-touch webinars every month

Challenge

Solution

Benefits

See what eWebinar can do for your CS team

Customer Success

Onboard 100s of customers without having to run 100s of webinars.

Customer success teams that trust eWebinar

The Problem

You’d love to give every customer a 1-on-1 onboarding experience, but it’s just not realistic.

The Solution

Automate onboarding and training without losing your personal touch.

How eWebinar works

1.

1.

Upload and add interactions

2.

2.

Schedule it 100x

3.

3.

Manage 1-to-1 chat at scale with ease

Scale your customer success program to customers of all sizes.

Designed forCustomer Success Teams

Pre-Recorded Onboarding & Training

Broader Content Coverage

Ridiculously Easy to Set Up

Chat Integration with Slack

'Next Webinar' Interaction

Actionable Analytics

Seamless Integrations

Browser-Based Mobile Interface

Don’t take our word for it.

Hear it from our customers.

Anett Vándor

Meghan Porter

Kristell Cormarie

Customer Story

Later uses eWebinar to host 100+ high-touch webinars every month

Challenge

Solution

Benefits

See what eWebinar can do for your CS team

Designed for
Customer Success Teams