Increase adoption and reduce churn through personalized onboarding and training — without doing it any of it live!

With new users coming into your platform every day, they would have more success with your product and be activated much faster if you onboard and train them one by one. But it’s unrealistic and impossible to hire an army of success reps to give every user the same amount of attention and help.

eWebinar automates all your onboarding and training, providing an engaging interactive and personal experience to every user, at any time, on any device. Leading SaaS companies are already using this to scale their training to over 100 sessions per month, saving hundreds of hours without a single live session. Every question is answered through live chat or email. Customer support teams using eWebinar see fewer support tickets, delighted customers, higher retention and lower churn. Deliver a VIP experience to every user, without eating up your time.

Top use cases and benefits

Personalized onboarding and training at scale to drive adoption

SaaS companies like BombBomb, Freshworks, and Later host 100+ customer webinars a month without a live host. Users join when it's convenient for them, and every one of their questions gets answered through live chat or email. User activation has never been quicker or easier.

Ongoing product education to lower churn and increase engagement

Introduce new features to customers with an on-demand webinar instead of sending a newsletter that they’ll probably never read. A quick, engaging webinar lets you show off your product and makes your customers feel special, which makes renewal and revenue go up.

Deliver customer case studies to convert prospects and upsell every day

If hosting your best customer on a live webinar to showcase how awesome your product is a great channel to upsell others on new features, why not make your case study webinars available all the time around the clock and reap the benefit from them on an ongoing basis?

We used to host 2-4 live webinars a month at capacity. Now we host 100+ a month and only spend about an hour a day responding to chat messages. Attendance has gone up 6x!

Anett Vándor — Manager, Customer Engagement, Later

See Later’s case study

Customers sign up and get access to your webinar when they’re free to join

Set a recurring schedule for your webinar in your customers’ time zones and anyone, anywhere in the world, can register for and watch it when they’re ready. You’ll never again have to spend hours preparing for a webinar that no one shows up for, or lose attendees because it didn’t fit their schedule. The average attendance rate for eWebinar is a whopping 65%.

An engaging, delightful and interactive experience on every device

eWebinars are browser-based and mobile-optimized, with no software download. Your customers will never have issues joining, and once they’re in, they’ll instantly be drawn in to the experience with polls, tips, offers, live chat, and more that will keep them interested and engaged until the end.

Repurpose your time towards other revenue generating activities

Isn’t it silly to have someone on your team full time just to do the same old webinar over and over? eWebinar takes that same presentation and delivers it for you, so you don’t have to. With all the time you get back, you can spend it on other growth opportunities that can’t be automated.

We run perfect webinars without the technical problems that plague live sessions. We’re starting to think about why we do any live webinars, ever! There’s just too much risk...

Greg Robertson — Head of Enterprise Sales, Lone Wolf Technologies

See Greg's case study