February 06, 2024

eWebinar Update: Third-Party Chat Integrations + New Chat Preferences

eWebinar Update: Third-Party Chat Integrations + New Chat Preferences

We're happy to announce that two chat-related updates have gone live:

  • More flexible chat preferences including turning off all communication
  • Third-party chat integrations so you can use your own provider or chatbot

💬 More flexible chat preferences

New chat preferences give you greater flexibility when deciding how you want attendees to be able to communicate with you, if at all, during the different session types of your webinars, from scheduled sessions to on-demand sessions to replays.

chat preferences v3

Two brand new options give you the ability to disable communication altogether — no chat or email form — or to install the third-party chat systems described below.

Learn more about your new options or login to eWebinar to see them for yourself!

🧩 Third-party chat integrations

You can now replace eWebinar's chat with a third-party chat provider, including Intercom, Zendesk, HubSpot, or Drift! We also support a generic integration that lets you install any other chat provider or chatbot that supports embed code.

available third-party chat integrations-1

The benefit of installing third-party chat is three-fold:

  1. You can keep all chat conversations consolidated in a single system
  2. Your team gets to stay in their existing workflow and the tool they know
  3. You can explore leveraging AI-powered chatbots in your webinars

That being said, there are drawbacks to replacing eWebinar's chat, so you should carefully consider your options before making that decision. Click here to learn more about the pros and cons and how to actually do it.


We hope these expanded chat preferences and third-party integrations help you customize the attendee communication experience until it meets your specific needs!