We're happy to announce that two chat-related updates have gone live:
New chat preferences give you greater flexibility when deciding how you want attendees to be able to communicate with you, if at all, during the different session types of your webinars, from scheduled sessions to on-demand sessions to replays.
Two brand new options give you the ability to disable communication altogether — no chat or email form — or to install the third-party chat systems described below.
You can now replace eWebinar's chat with a third-party chat provider, including Intercom, Zendesk, HubSpot, or Drift! We also support a generic integration that lets you install any other chat provider or chatbot that supports embed code.
The benefit of installing third-party chat is three-fold:
That being said, there are drawbacks to replacing eWebinar's chat, so you should carefully consider your options before making that decision. Click here to learn more about the pros and cons and how to actually do it.
We hope these expanded chat preferences and third-party integrations help you customize the attendee communication experience until it meets your specific needs!