The Microsoft Teams integration lets you moderate webinar chat from inside Microsoft Teams. When an attendee sends a message in an eWebinar session, it's mirrored into the Teams channel you choose. Your team replies in Teams, and those replies post back into the webinar chat as moderator messages.
Unlike Drift or Intercom, this integration does not replace eWebinar chat on the attendee side — attendees still see eWebinar's chat widget. What changes is where your moderators work: Teams instead of the eWebinar app.
Channel modes
When connecting Teams, you choose how channels are mapped to webinars:
- One shared channel for all webinars — every session's chat goes into a single channel. Simple for small teams.
- One channel per webinar — each webinar mirrors to its own dedicated channel. Better for teams running many webinars at once.
Setup
- In eWebinar go to Profile menu → Integrations and click Microsoft Teams.
- Sign in with your Microsoft account and grant access to the Teams workspace.
- Choose your channel mode (shared or one-per-webinar).
- Pick the channel(s) that should receive webinar chats.
- Save.
How it looks in Teams
Each incoming attendee message is posted in the target Teams channel with the attendee's name and the webinar title. A moderator on your team replies in the Teams thread — that reply is posted back to the eWebinar chat as a moderator message, with whatever display name you configured in the webinar's chat settings.
Limitations
- Does not work with third-party chat replacements (Drift, Intercom, Zendesk). The Teams mirror only works when the session type is using eWebinar's built-in chat.
- Attachments, embedded cards, and Teams-specific formatting (GIFs, emoji reactions) don't survive the round-trip back to eWebinar chat.