The Contact request interaction is an in-session form — it asks the attendee for their contact details and a short message and hands the result back to you as a lead. The form fields are configurable; it's typically used for "Book a call with sales" or "Request a follow-up" during the webinar.
This interaction is one of the four that can be wired as your webinar's conversion event. See How conversion tracking works.
What you can configure
- Form fields — name, email, and any custom fields you want collected.
- Headline, description, and submit-button label.
- Whether submitting is required to continue. Default prompt: "Submit the form to continue."
- Where the submission flows — eWebinar's registrant record, plus any integrated CRM via the CRM integration.
- Conditional display — only show to certain attendees. See Conditional display logic.
How to add it
- Open the webinar editor and scrub to the point in the video where you want the interaction to appear.
- Click the + button above the timeline and pick the interaction type from the dropdown (or use See all interactions to browse the full template library).
- Configure its settings in the editor that opens, then save.