Escalation & Human Hand-off
How your agent recognizes when a person should step in, and the ways you can route that.
Escalation & Human Hand-off
Working with Human Moderators (Escalation & Hand-off)
How your eChat AI moderator works alongside your human moderators in eWebinar: the wait time that gives people the first word, Needs reply flags, private notes, stepping back when a human jumps in, and when a real hand-off happens.