Configure Your Agent
Instructions, Product, Agent, Welcome Message, and Visitor Settings — shaping how your agent behaves and what it collects.
Configure Your Agent
Agent Settings Feature Guide
How Instructions, Product, and Agent (identity, Show as AI, AI model, grounding, and how the agent works with your human moderators) shape your agent's behavior, plus the eWebinar wait time, and why Welcome Message and Visitor Settings don't appear for eWebinar agents.
Choosing an AI Model
How the AI Model setting works: the Auto (Smart) default and Auto (Efficient), how Auto picks a model and bills for the one that answered (including 1-credit greetings on Smart), when to pick a specific model, and how to test a switch.