How can we help with eChat?
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Frequently Asked Questions
eChat is an AI peer moderator for eWebinar. It answers attendee questions in your eWebinar chat using your own training sources and what each attendee has done in the session, and it works alongside your human moderators instead of replacing them.
On an attendee's first question, or after a moderator has replied, eChat waits the time you set (up to 15 minutes) so your team can answer first. Moderators are alerted by email, SMS, or Slack. If no one replies, eChat answers. When a moderator starts typing or replies, eChat holds back, and you can turn eChat off for any single conversation.
eChat can hand off when an attendee asks for a person, sounds frustrated, or when it isn't confident in an answer. Your moderators are alerted, and eChat keeps helping in the meantime instead of saying "I've escalated this" and going quiet.
Yes. eChat sees how the attendee answered your eWebinar's polls, quizzes, and questions, and where they are in the video, and uses that context when it replies.
Your web pages, video transcripts, documents, Q&A lists, and past webinar chats. Conversations your moderators handle are distilled into Q&A pairs automatically, and you review them before they are added to training.
Plans are based on monthly AI message credits, starting with a free plan that includes 50 credits a month. Annual plans save 15%, and you can top up credits at any time. See eChat pricing.