Training
Teach your agent from Web Pages, Video Transcript, Q&A, and Documents. Conversations help you build Q&A — they are not training data themselves.
Training
Training: Conversations
Conversations are not training data. They read past chats and suggest Q&A pairs for you to approve — only approved Q&A becomes training.
Training: Documents
Uploading files and adding text documents (quick docs) directly into your agent's training material.
Training: Q&A
Why curated Q&A pairs are your agent's most authoritative training source, how file imports publish, and how Saved Replies and Conversations suggestions get reviewed before they become training.
Training: Video Transcript
How eWebinar-linked agents automatically learn from your webinar's own video transcript, and the difference between the Covered so far and Answer anytime answer behaviors.
Training: Web Pages
How website crawling works as a training source, including which pages get included by default, re-crawl scheduling, manual recrawls, and best practices for scoping a crawl.