The problem
Yes, your CS team is getting on onboarding calls, running trainings… doing exactly what they're supposed to do. But when every session depends on a CSM being there, you're limited in ways you might not have thought about.
All the customers who can't make time for you, or can't align on calendars, never get the experience they need to succeed. That's your cost of inaction.
Our customer base has grown significantly since I joined the company. If we relied on the old way of training them, we simply wouldn't be able to provide outstanding service.
Meghan PorterDirector of Customer Advocacy, Follow Up BossThe shift
When you're the user, you don't want to wait for a scheduled call to figure something out. Neither do your customers. They want to onboard when they're motivated, learn a feature when they're ready, and get answers without booking a call.
The companies winning right now are the ones meeting their customers where they are, not asking customers to meet them on a calendar.
Attendance rates. *Data across all eWebinar sessions.
Customers aren't avoiding your training. They're avoiding your calendar.
The solution
Join now or find a time for later
Watch a replayAvailable anytime
Watch now on-demandJust hit play
Today at 2pm (in 7 min)Starting soon
Today at 6pmGet a calendar invite and reminder
Use cases
Every new customer goes through the same polished onboarding: a walkthrough of your product, interactive moments to keep them engaged, and chat for questions along the way. New users can start the moment they sign up, while their excitement is highest. They get to the aha moment faster, activate sooner, and reach value before speaking to your team.
When people sign up, they have a peak level of excitement; they've taken action. Once that peaks, it trails off. But if they can go and watch a session right away, it maintains that enthusiasm.
Dylan O'BrienFounder, BePrepared
Using eWebinar to do scalable, recurring webinars has freed up time so we can do more 1-on-1 trainings, so we can give that elevated service to those who might just need a little extra hand holding or that additional 1-on-1 training which before, we didn't have the time or capacity to do.
Kelly Bojarski, Director of Training Systems, Inside Real EstateWhat I love most about eWebinar is that we have the ability now to deliver personalized experiences at scale, it's allowed for us to engage more customers in ways that we just haven't been able to in the past.
Andrew FlachnerCo-Founder and CEO, RealScout
Chat integrations
Let an AI chatbot of your choice respond to questions on your behalf.
AI summaries
Post-eWebinar summaries based on bookmarked highlights and notes.
LMS integration
Embed the entire eWebinar experience inside your LMS as a module.
Universal Dashboard
Run analytics across all eWebinars and compare success.
Required interactions
Require responses to specific questions before proceeding.
Series
Create learning paths and give customers a personalized hub.
| Live training | On-demand training with eWebinar | |
|---|---|---|
| Scheduling | Required | Not required |
| Scales without you | ✗ | Yes |
| Reach | Only customers who attend live | Every customer, anytime |
| Best for | Complex enterprise implementationsOne-time customer kick-offsCustomer-specific trainingPaid private training | Standard onboarding for every new customerRecurring product training for all skill levelsFeature rollouts and new releasesCustomers across time zonesSelf-paced learning pathsMulti-lingual trainingInternal team trainingSuccession planning |
We use eWebinar to run our own demo!
