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    Onboard and train every customer, in every time zone, 24/7

    When every onboarding session is 1-on-1 and every training is live, you can only help so many customers. Those who skip onboarding don't activate. Those who don't activate, don't stay.
    When every onboarding session is 1-on-1 and every training is live, you can only help so many customers. Those who skip onboarding don't activate. Those who don't activate, don't stay.

    Companies that trust eWebinar

    intuitCostarOutschoolClarivateProquestPersonioFollow Up BossSkyslope logoMoxiworksBright MLSInside Real EstateProposifyHotelPlanner.comTalkwalkerThe Access GroupInstrumentlAirMasonClozeBoardProReal ScoutActivePipeintuitCostarOutschoolClarivateProquestPersonioFollow Up BossSkyslope logoMoxiworksBright MLSInside Real EstateProposifyHotelPlanner.comTalkwalkerThe Access GroupInstrumentlAirMasonClozeBoardProReal ScoutActivePipe
    BrivityWhatfixMarginEdgeTravefyLillio (formerly HiMama)Orion LendingOsteocomPlaceRenownedSocietClevrClubParadox GroupdynaConnectionsHow Gem uses eWebinarBright SGContractPodAICreative Destruction LabSuperOfficeVaxcareBrivityWhatfixMarginEdgeTravefyLillio (formerly HiMama)Orion LendingOsteocomPlaceRenownedSocietClevrClubParadox GroupdynaConnectionsHow Gem uses eWebinarBright SGContractPodAICreative Destruction LabSuperOfficeVaxcare
    intuitCostarOutschoolClarivateProquestPersonioFollow Up BossSkyslope logoMoxiworksBright MLSInside Real EstateProposifyHotelPlanner.comTalkwalkerThe Access GroupInstrumentlAirMasonClozeBoardProReal ScoutActivePipeintuitCostarOutschoolClarivateProquestPersonioFollow Up BossSkyslope logoMoxiworksBright MLSInside Real EstateProposifyHotelPlanner.comTalkwalkerThe Access GroupInstrumentlAirMasonClozeBoardProReal ScoutActivePipe
    BrivityWhatfixMarginEdgeTravefyLillio (formerly HiMama)Orion LendingOsteocomPlaceRenownedSocietClevrClubParadox GroupdynaConnectionsHow Gem uses eWebinarBright SGContractPodAICreative Destruction LabSuperOfficeVaxcareBrivityWhatfixMarginEdgeTravefyLillio (formerly HiMama)Orion LendingOsteocomPlaceRenownedSocietClevrClubParadox GroupdynaConnectionsHow Gem uses eWebinarBright SGContractPodAICreative Destruction LabSuperOfficeVaxcare

    The Problem

    When activation, adoption, and retention suffer, so does revenue.

    Welcome each attendee with an automated, personalized message and get notified if they chat back — so you can respond in real time or later at your convenience.

    Webinars work – but you can never host enough to fit everyone's schedules.

    Something always goes wrong with your audio, your video, or some other nonsense.

    Your team is burnt out and wishes they could free up time and energy for other things.

    The Solution

    Turn your pre-recorded video into an automated webinar that performs better than a live webinar.

    3×

    attendance

    2×

    watch times

    2×

    engagement

    The shift

    The world moved on-demand.
    Customer success didn't.

    When you're the user, you don't want to wait for a scheduled call to figure something out. Neither do your customers. They want to onboard when they're motivated, learn a feature when they're ready, and get answers without booking a call.

    The companies winning right now are the ones meeting their customers where they are, not asking customers to meet them on a calendar.

    Average attendance rates
    40%
    Live session
    49%
    eWebinar scheduled sessions
    83%
    eWebinar on-demand sessions

    Customers aren't avoiding your training. They're avoiding your calendar.

    The solution

    eWebinar automates the repeatable, so your CS team can focus on what requires their unique attention.

    Create on-demand onboarding, training, and feature rollout sessions with eWebinar. Every customer gets the same high-quality experience, no matter when they joined, where they are, or whether a CSM is available. Your team focuses on strategic accounts, renewals, and expansion conversations while the repeatable content runs itself.
    Animated eWebinar interface demonstrating automated customer onboarding and training

    Ways your CS team can use eWebinar

    Automate onboarding without sacrificing a high-touch experience

    Every new customer goes through the same polished onboarding: a walkthrough of your product, interactive moments to keep them engaged, and chat for questions along the way. New users can start the moment they sign up, while their excitement is highest. They get to the aha moment faster, activate sooner, and reach value before speaking to your team.

    Ren Blake, Customer Success Program Manager at Gem

    We now deliver personalized onboarding at scale and save over 1000 hours a year!

    Ren Blake, Customer Success Program Manager at Gem

    Why your CS team will love eWebinar

    Always-on learning for every customer

    Your onboarding and training library runs 24/7, no CSM required, across every time zone where your customers live. Customers access what they need when they need it, without losing the ability to reach your team.

    What I love most about eWebinar is that we have the ability now to deliver personalized experiences at scale. It's allowed for us to engage more customers in ways that we just haven't been able to in the past.

    Andrew Flachner, Co-Founder and President at RealScout

    Andrew Flachner, Co-Founder and President at RealScout

    Remove the limitations of live and meet your customers where they are.

    Your customers want training when they need it. Not only when your schedules line up. Now you can give it to them.

    Features designed for customer success

    Chat integrations

    Let an AI chatbot of your choice respond to questions on your behalf.

    AI summaries

    Post-eWebinar summaries based on bookmarked highlights and notes.

    LMS integration

    Embed the entire eWebinar experience inside your LMS as a module.

    CRM integration

    Trigger follow-ups based on attendee info and activity.

    Universal Dashboard

    Run analytics across all eWebinars and compare success.

    eWebinar Series

    Create learning paths and give customers a personalized hub.

    Live training, or on-demand?

    Feature
    Live training
    On-demand training
    Scheduling
    Required
    None
    Scales without you
    No
    Yes
    Reach
    Only customers who attend live
    Every customer, anytime
    Best for…
    Complex enterprise implementations · Customer-specific training · One-time customer kick-offs · Paid private training
    Standard onboarding for every new customer · Recurring product training for all skill levels · Feature rollouts and new releases · Customers across time zones · Self-paced learning paths · Multi-lingual training · Internal team training · Succession planning

    Frequently asked questions

    See how eWebinar can help you onboard and train every customer, finally.

    We use eWebinar to run our own demo!

    Watch our demo