eWebinar's integration with Zendesk lets you replace eWebinar's built-in chat with Zendesk's chat widget so your Zendesk agents can respond to attendees alongside your other customer conversations.
This is a chat replacement integration. When you enable Zendesk Chat on a webinar, eWebinar's built-in chat is completely replaced by Zendesk Chat's widget for the session types you choose. See Replace eWebinar chat with a third-party tool for the per-webinar setup after the integration is connected.
Part 1 — Connect your Zendesk Chat account
This is a one-time setup at the team level, under Profile menu → Integrations → Zendesk Chat.
- Sign in to your Zendesk account and open the Zendesk Chat dashboard.
- Go to Settings → Widget and copy the Widget key (part of the embed snippet).
- Paste the widget key into eWebinar's Zendesk integration modal.
Paste the Widget key into eWebinar and click Connect.
Part 2 — Enable Zendesk Chat on each webinar
After the integration is connected, edit any webinar and go to Settings → Chat settings. For each session type (Scheduled, Just-in-time, Replay) choose Zendesk Chat as the chat type. Save and publish. Attendees of that session type will now see Zendesk Chat's chat widget instead of eWebinar's.
When Zendesk Chat replaces eWebinar chat, all of eWebinar's chat-specific features are disabled for that session type: automated messages, saved replies, chat transcripts in the attendee details pane, chat analytics, and AI moderators. You're trading eWebinar's automation for Zendesk Chat's live-agent experience.