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How do the self-adjusting pricing levels work in eWebinar subscriptions?

Learn how our pricing levels adjust up and down automatically to suit your needs

While eWebinar subscriptions have three pricing levels, all subscriptions come with unlimited recurring sessions, unlimited attendees, unlimited team members and all standard features. All subscriptions are month-to-month.

Your pricing level is determined by — and will automatically adjust to — the number of active webinars you have at any given time. We will never adjust your pricing level without giving you a chance to decide if that is what you want to do.

NOTE: An 'active webinar' is a published webinar.  Drafts of webinars do not count toward your subscription.

Ultimately, your total monthly subscription rate is based on the number of active webinars you have each day. In other words, you are not locked into a certain rate for an entire billing cycle if you end up having more or less active webinars than anticipated. Everything gets prorated.

Sound complicated? It's not. Here is how it works:

1. Going up a pricing level

Let's say you have one active webinar (Level 1).  When you go to publish your second webinar, the system will warn you that doing so will cause your subscription to go up a pricing level to Level 2. If you decide to go ahead and publish, you are charged immediately for the difference in price between Levels 1 and 2 at a prorated rate for the days remaining in your current billing cycle. When this happens, all admins and billing contacts are informed by email of the change.

2. Going down a pricing level

On the flip side, if unpublishing a webinar causes you to drop down to a lower pricing level, you are credited the difference in price at a prorated rate for the days remaining in your billing cycle. As before, all admins and billing contacts are informed.

NOTE: Credits are always applied to your next billing cycle. They are not, however, credited back to your card if you decide to cancel.

Keep in mind, we have a free trial, but we do not have a free plan. Even if you have no active webinars, you will be charged at Level 1 each month. If you are not ready to use eWebinar, we recommend you cancel your subscription until you are. 

Provided you are an admin of your eWebinar account, you may review the details of your subscription at any time on the My plan page.

To learn more about eWebinar's add-ons, see this article
: What subscription add-ons does eWebinar offer and what are their benefits?