Learn how the pricing level of your eWebinar subscription will adjust up and down to suit your needs.
eWebinar subscriptions have three pricing levels, determined solely by the number of active webinars you have. Each pricing level comes with a monthly registrant limit in the thousands, unlimited recurring sessions, unlimited team members, and all standard features.
What is an active webinar?
An 'active webinar' is simply a published webinar. Drafts of webinars do not count toward your subscription.
A single active webinar may have thousands of attendees over the course of thousands of recurring sessions. For example, hundreds of people attend our on-demand sales demo every month, with multiple sessions happening every day, and yet it still only counts as one active webinar.
The active webinar limit is how many active (published) webinars you can have at your subscription level. Your level is decided on the amount of active webinars at the end of the month, not the active webinar limit. Read below to understand more.
Please keep in mind, we have a free trial, but we do not have a free plan. If you have no active webinars, you will still be charged at Level 1 when your subscription renews. If you are not ready to use eWebinar, we recommend you cancel until you are.
Provided you are an Admin of your eWebinar account, you may review the details of your subscription at any time on the My plan page.
Please note that the prices listed are in USD, and the conversion will be done by your bank. We don’t charge tax for customers outside of Canada. For customers in Canada, VAT will be added during checkout, and it’s calculated based on Province as VAT is different depending on the Province.
How eWebinar's self-adjusting pricing levels work:
1. Going up a pricing level
We will never raise your pricing level without first giving you a chance to decide if that is what you want to do.
Let's say you are at Level 1 with one active webinar. When you go to publish a second webinar, the system will warn you that doing so will cause your subscription rate to go up to Level 2.
If you decide to go ahead and publish the webinar, you will be charged immediately the difference in price between Levels 1 and 2 on a prorated basis for the time remaining in your current monthly or annual billing cycle.
When this happens, all Admins and Billing Contacts are informed by email.
Once charged, subscription upgrades are non-refundable, which means the earliest you may downgrade to a lower level is at the end of your billing cycle. (See below for how this works.)
In this particular example, you would stay at Level 2 for the remainder of the billing cycle even if you unpublished your second webinar.
2. Going down a pricing level
We will automatically lower your pricing level at the end of your monthly or annual billing cycle, as needed, to match the number of active webinars you have at the time.
Continuing the scenario from above, if you unpublished your second webinar before the end of your billing cycle, when your subscription renewed, you would be charged at Level 1, not Level 2. We take care of that for you, so you don't have to worry about it!
To supplement our base subscriptions, eWebinar offers subscription add-ons. To learn more about them, check out this article:
What subscription add-ons does eWebinar offer and what are their benefits?
* Additional registrants per month is one of the subscription add-ons we offer, if you need a higher monthly registrant limit than what is included with your subscription. Visit our pricing page and scroll down to Subscription add-ons to learn more and see pricing.
What is eWebinar's refund policy?
Our refund policy is pretty straightforward. Because we actively notify you when your trial is going to end and of your subscription payment each month, we do not offer refunds.
It is important to note we have a free trial, but we do not have a free plan. Even if you have no active webinars, you will be charged every month at Level 1 (plus any subscription add-ons) until you cancel.
Furthermore, even if your active webinars have had no sessions or attendees in a given month, they still count toward your subscription, so be sure to only leave published the webinars you are actively using.
If you are unsure as to whether or not eWebinar will work for you, we recommend you cancel before your free trial ends. To cancel your subscription go to the My plan page and click the Cancel subscription link.
What is eWebinar's rewards program?
You can find our rewards program under My rewards in your profile. This is also known as our referral program. You must first click on the My rewards button on the My rewards page, and view and agree on the agreement. You must then select a payout method. Once you have done this you will have access to the referral dashboard here. Here you can see all of your referral statistics, rewards, payouts, etc.
To actually get rewards, you must share the unique referral link sent to you by email (you can also find it on your dashboard). We will reward you each time someone signs up for a paid account. The referral only takes place if they subscribe to a paid account directly from the link you sent, if they subscribe from the regular eWebinar site (www.ewebinar.com) then it will not count as a referral. So make sure you share the correct link and that people use it correctly!
How to change invoice details?
If you want to change the details of your invoice (to add your company name, etc.), go to the My Plan page, then in Payment details menu, hit the "Update payment details" button. Under Billing address, on the Company line, you can add the company name and tax number you want. Then that will be automatically included in future invoices.