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Increase adoption and reduce churn through personalized onboarding and training — without doing any of it live!

New users come onto your platform every day. They would be activated much faster and have more success with your product if you could onboard and train them one by one. But that's just not realistic. You can't hire an army of success reps to give every user the same amount of attention and help.

eWebinar bridges this gap by letting you automate your onboarding and training while still delivering an engaging, interactive and personal experience to every single user — at any time and on any device.

Leading SaaS companies have scaled the number of onboarding and training sessions they offer in a month from 2 to 4  (at capacity) to 100+. And even with that many sessions, eWebinar ensures every question gets answered — either through live chat or email. CS teams save hundreds of hours, have fewer support tickets, higher retention rates, lower churn, and, best of all, delighted customers.

Top use cases and benefits

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Personalized onboarding and training at scale to drive adoption

SaaS companies like BombBomb, Freshworks, and Later host 100+ customer webinars a month without a live host. Users join when it's convenient for them, and every one of their questions gets answered through live chat or email. User activation has never been quicker or easier.

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Ongoing product education to lower churn and increase engagement

Introduce new features to customers with an on-demand webinar instead of sending a newsletter that they’ll probably never read. A quick, engaging webinar lets you show off your product and makes your customers feel special, which makes renewal and revenue go up.

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Deliver customer case studies to upsell customers every day

If hosting your best customer on a live webinar to showcase how awesome your product is a great channel to upsell others on new features, why not make your case study webinars available all the time around the clock and reap the benefit from them on an ongoing basis?

We used to host 2-4 live webinars a month at capacity. Now we host 100+ a month and only spend about an hour a day responding to chat messages. Attendance has gone up 6x!

Anett Vándor — Manager, Customer Engagement, Later
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Customers sign up and get access to your webinar when they’re free to join

Set a recurring schedule for your webinar in your customers’ time zones and anyone, anywhere in the world, can register for and watch it when they’re ready. You’ll never again have to spend hours preparing for a webinar that no one shows up for, or lose attendees because it didn’t fit their schedule. The average attendance rate for eWebinar is a whopping 65%.

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An engaging, delightful and interactive experience on every device

eWebinars are browser-based and mobile-optimized, with no software download. Your customers will never have issues joining, and once they’re in, they’ll instantly be drawn in to the experience with polls, tips, offers, live chat, and more that will keep them interested and engaged until the end.

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Repurpose your time towards other revenue-generating activities

Isn’t it silly to have someone on your team full time just to do the same old webinar over and over? eWebinar takes that same presentation and delivers it for you, so you don’t have to. With all the time you get back, you can spend it on other growth opportunities that can’t be automated.

There’s a misconception that live is better, but I don’t believe that’s true. Even for us making the shift to automation, we had to let go of this control mindset.

Meghan Porter — Director, Customer Advocacy, Follow Up Boss
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